Frequently Asked Questions (FAQs)

Are your products suitable for all skin types?

Yes. Our products are formulated to be gentle and suitable for most skin types. However, we always recommend performing a patch test before first use.

Are your products cruelty-free?

Yes. Self & Basics products are cruelty-free and are not tested on animals.

Do your products contain harsh sulphates or parabens?

No. Our formulations are free from harsh sulphates and parabens.

How long will it take to receive my order?

Delivery times vary depending on your location. Estimated shipping times will be provided during checkout.

Can I return a product if I don’t like it?

For hygiene reasons, opened or used skincare products cannot be returned. Please refer to our Refund Policy for full details.

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight and excessive heat.

Can I use multiple Self & Basics products together?

Yes. Our products are designed to work seamlessly within a simple daily skincare routine.

How can I contact customer support?

You can reach our support team through our contact page or by emailing support@selfandbasics.com.

Do you offer bundle discounts?

Yes. We regularly offer curated skincare bundles that provide added value and help simplify your routine.

What does “Purely You” mean?

“Purely You” represents our belief that skincare should be simple, effective, and designed to help you feel confident in your natural skin.