Refund Policy

Refunds & Returns

At Self & Basics, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.
• Return requests must be submitted within 7 days of receiving your order.
• For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review the issue and arrange a replacement or refund where applicable.

Refund Process

Once your return is approved and received, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Items

• Opened or used products
• Gift cards
• Clearance or promotional items (unless damaged or defective)

For assistance, please contact us at: support@selfandbasics.com